Returns and refunds
Version 1.0. Effective 3 October 2026. This is a translation of the French version, which is the reference version.
RETURNS. ASK PROD. Here is the procedure, no surprises.
You changed your mind
You have 14 days from receipt to withdraw, without giving a reason. This applies to all standard catalogue products, even though they are printed after you order. If your order arrives in several parcels, the period runs from receipt of the last one.
- Tell us within 14 days: using the online function Withdraw from contract here, by email to support@notmydpt.com, or by post. Give your order number and the items concerned.
- Read our acknowledgement of receipt. It tells you whether the product must be sent back to us. We may waive this. If a return is requested, you have 14 days to send it to: EVENT & SAFETY ENGINEERING (NOT MY DPT), 15 rue des Halles, 75001 Paris, France. Do not send anything to the sender address printed on the parcel: it is the workshop's address. Keep proof of postage.
- We refund you the price paid for the products concerned (shipping is included in that price), no later than 14 days after being informed of your decision. If a return is requested, we may wait until we have received the product or your proof of postage. The refund goes to the means of payment used for the order.
Where a return is requested, return costs are borne by you.
Condition of the product. Trying it on, yes. Wearing, washing or sticking it, no. If the product comes back with its value diminished by use that goes beyond trying it, you may be liable for that loss of value, which we document with photos.
Full legal information and the model form are on the Withdrawal page.
Size exchange
We do not offer direct exchanges: each piece is made to order. Withdraw for the item that does not fit, then place a new order in the right size. Check the size guide before ordering.
Faulty, damaged or wrong product
If the product has a defect (failed print, stitching, wrong item, wrong size delivered, damaged parcel), you are covered by the legal guarantee of conformity for 2 years.
- Write to support@notmydpt.com with your order number, a description and photos of the product and packaging. The sooner the better, preferably within 14 days of receipt.
- You may choose between repair and replacement. As our products cannot be repaired in practice, we replace them, at no cost to you. If replacement is impossible or does not take place within 30 days, you may obtain a price reduction or a refund.
- If we ask you to send the product back, return costs are borne by us.
Details of your rights are on the Legal guarantees page.
Refunds
- Means: the same as the payment (card, Apple Pay, Google Pay).
- Time: no later than 14 days after being informed of your withdrawal. If a return is requested, we may wait until we have received the product or your proof of postage. For a faulty product: as soon as possible. Your bank may take a few days to show the refund.
- Fees: no fee is charged to you for a refund.
Cancelling before production
Production starts very soon after payment. If you write to us immediately, we will try to stop the order. If it is already in production, you can still withdraw straight away, without waiting for delivery: we will tell you whether the product must be sent back once you receive it.
Any question
ASK PROD.: support@notmydpt.com